How Does WhatsApp Business API Work?

WhatsApp Business API. works by connecting your business software to the WhatsApp platform through API integration. You need to apply for WhatsApp Business API access via Meta (formerly Facebook) or work with an official WhatsApp Business Solution Provider (BSP). After approval, your business gets a verified WhatsApp number and can start messaging customers. This setup allows you to: • Automate replies using chatbots. • Send order confirmations, reminders, updates, and support messages. • Handle customer queries 24/7 through automated systems or live agents.