Understanding the Low-Touch Engagement Model: Why It's Gaining Popularity

The low-touch engagement model streamlines customer interactions by leveraging automation, self-service tools, and AI. This approach allows businesses to scale their customer support efficiently while enhancing satisfaction. Discover how companies are using this model to reduce costs, improve service quality, and cater to a growing customer base without sacrificing personalization. Learn more about its benefits, how it works, and real-world examples in this detailed blog post.